XPOS Privacy Policy – Danwin Cipta Niaga

Last updated: 12 October 2024

At Danwin Cipta Niaga, we value your privacy and are committed to protecting the personal information of our users. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your data is secure.

1. Information We Collect

We collect information to provide and improve our POS system, including both the web portal and the mobile apps. The types of information we collect include:

a. Information from Business Owners (Web Portal)

Account Information: When you create an account, we collect your name, email address, business name, and contact information.
Payment Information: If you choose a paid subscription plan, we collect payment details such as credit card information, which are processed by our third-party payment gateway.
Business Data: This includes information about your business operations, products, sales transactions, and customer details.

b. Information from Mobile App Users (Staff)

Account Information: Staff members may be required to provide their name, employee ID, and login credentials to access the XPOS mobile app.
Transaction Data: The XPOS app records details of sales transactions, including products sold, payment methods, and customer details (if applicable).
Device Information: We may collect information about the device used to access the XPOS mobile app, such as the device type, operating system, and app version.

c. Information from Customers (End Users)

Payment Data: If a customer makes a payment through the POS system (e.g., via QR code), we may collect limited payment information such as transaction amount and payment status. Payment details are handled by a third-party payment processor and are not stored on our servers.
Customer Details: If Business Owners enables recording of customer data in transactions, we may collect the customer name, address, email address, and contact information.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, operate, and maintain the XPOS system.
To process transactions and manage business data.
To improve the functionality and performance of the XPOS system.
To communicate with business owners and staff regarding system updates, support, and billing.
To allow you to communicate with your customers.
To comply with legal obligations and ensure the security of the system.

3. Data Sharing and Disclosure

We do not share your personal information with third parties, except in the following situations:

Service Providers: We may share data with third-party service providers who perform services on our behalf, such as payment processing, cloud hosting, and customer support.
Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Danwin Cipta Niaga, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Business data (such as transaction records) is retained according to applicable laws and regulations, as well as the terms of use of our services.

6. Your Rights and Choices

As a user of our XPOS system, you have certain rights regarding your personal information, including:

Access: You can request access to the information we hold about you.
Correction: You can request corrections to any inaccurate information.
Deletion: You can request the deletion of your personal information, subject to legal requirements.
Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails.

7. Third-Party Services

Our XPOS system may include links to third-party services, such as payment processors. We are not responsible for the privacy practices of these third parties, and we recommend reviewing their privacy policies.

8. Children’s Privacy

Our XPOS system is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at xpos@danwinciptaniaga.co.id or by using this contact form.

Account and Data Deletion

You can request deletion of your account and data by sending a request to xpos@danwinciptaniaga.co.id. Please take note of the following:

Upon receiving your request, your data will be deleted within at most one month.
After your subscription ends (i.e. you do not make an extension to your subscription), the earliest one and latest three months, your data will be automatically be deleted from our system.
Once your data is deleted from our system, it is permanent and we will no longer be able to restore it. Therefore please ensure that you really no longer need it.